Faq Sections

Delivery
How long does it take to receive my order?

Items marked as Express 24hr are usually shipped and delivered in Malta on the same day if ordered before 6pm. Most Orders are delivered within 1 - 2 hours from order time.

Products marked as Free Express Delivery under 2kg are delivered via DHL Express (48hr) and arrive within 1 or 2 business days. Most orders arrive on the next day within 24 hours

Orders with Free Express Delivery which are bulky or are heavier than 2kg are shipped via TNT. Such orders take around 4-5 days.

In case of an exception or delay, you will receive an email informing you of the delay which is usually resolved in 1-2 days

All Express Delivery orders are trackable and a tracking number is provided upon shipping.


Is there a minimum order for Free Delivery?

No, all orders are shipped / delivered to your door free of charge


What happens if I'm not at home?

All deliveries are carried out by express couriers who will call you on the number that you provide right before the delivery. You will also receive an email from us when your order is out for delivery. 

In case you are not reachable, the courier will leave a note at your address to inform you that they tried to deliver your package.

Delivery will be attempted again for 3 times, after which you will be asked to collect your item from the courier's offices.

When the courier will contact you, you will also be able to inform them where to meet you give you your package. 


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Guarantee
How long is the guarantee?

All products purchased are covered by a 2 year warranty.


What happens if my product is faulty?

If your product is faulty during the 2 year warranty, contact us on +356 27781071 and we will issue an RMA to arrange replacement for you.


Do you have any qualified technicians?

We have IT technicians with over 20 years of experience on hardware and software who will be able to assist you on any of the products purchased.